Customer Service Team Lead

2 days ago


Madison, Wisconsin, United States Floor & Decor Full time
Customer Service Supervisor Job Description

Floor & Decor is seeking a Customer Service Supervisor to provide exceptional customer service and lead a team of Customer Service Associates. As a key member of our team, you will be responsible for:

Key Responsibilities:
  • Providing direction and guidance to Customer Service Associates to ensure a high level of customer satisfaction
  • Demonstrating a thorough understanding of customer service standards and procedures
  • Processing customer transactions and resolving issues in a timely and professional manner
  • Collaborating with the sales team to ensure a seamless customer experience

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Requirements:

  • Previous customer service experience
  • Leadership and team management skills
  • Excellent communication and problem-solving skills

Why Join Floor & Decor?

We are a leading home decor retailer dedicated to providing exceptional customer service and creating a unique shopping experience. If you are passionate about delivering outstanding customer service and leading a team, we encourage you to apply for this exciting opportunity.



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