Customer Service Lead

3 days ago


Madison, Wisconsin, United States Burlington Stores Full time
Customer Service Lead Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and inspiring your colleagues to provide a consistently great experience to all our customers.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy to drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a customer-first focus and deliver a consistently great experience to all our customers with a high level of professionalism.
  • Coordinate meal and break periods and monitor schedule adherence.
  • Ensure a neat and orderly front-end area, troubleshooting issues with registers and transactions.

Requirements:

  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

About Burlington Stores, Inc.

We are a rapidly growing brand that provides a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together. Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Our Commitment to Health & Safety

The health and safety of our associates and customers are our top priorities. We have implemented new guidelines and expectations to ensure a safe and healthy work environment.



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