Bilingual Case Manager

5 days ago

Salem, Oregon, United States Tidal Basin Full time
Job Summary

Tidal Basin is seeking a highly skilled and bilingual (Spanish, English) Case Lead to support and promote housing recovery using U.S. Department of Housing and Urban Development Community Development Block Grant – Disaster Recovery (CDBG-DR) and Community Development Block Grant - Mitigation (CDBG-MIT) funds.

Key Responsibilities
  • Work closely with program leadership, staff, and applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process.
  • Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
  • Prepare letters to applicants and other required program documents.
  • Communicate with applicants by phone, email, and in-person to communicate program requirements and case status.
  • Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
  • Interact with project lead and staff from local, state, and federal government agencies.
  • Support public outreach events and off-site applicant meetings.
  • Provide tracking and reporting information on cases progressing from intake to closeout.
  • Manage multiple priorities and work limited overtime, as necessary.
Requirements
  • 2+ years of work experience with case management, public housing, or disaster recovery related work.
  • Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat.
  • Experience in reviewing details of a tax, real estate, and income documentation, in a professional environment.
  • Experience facilitating client applications to public benefit programs.
  • Experience in disaster recovery and/or housing support services or programs.
  • Experience in analyzing information and problem-solving.
  • A flexible schedule that can accommodate some evening or weekend work as may be required.
Equal Employment Opportunity

Tidal Basin HoldCo, LLC and its affiliated companies, which includes Tidal Basin Government Consulting, are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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