Enterprise Applications Support Specialist

2 weeks ago


Jupiter, Florida, United States Power Systems Mfg., LLC Full time
Job Overview

Business Applications Support Analyst

POSITION SUMMARY

The Business Applications Support Analyst is responsible for assisting with the organization's business applications, such as Salesforce, SAP, SAP Concur, Microsoft O365, and various other enterprise solutions. Key responsibilities include troubleshooting technical problems, analyzing data reports, documenting workflows, and collaborating with colleagues to create effective solutions.

  • Identify and resolve issues for internal clients and SaaS providers
  • Oversee enhancements and configurations for current SaaS applications
  • Create comprehensive documentation and visual workflows for essential systems
  • Manage, monitor, and report on system enhancements
  • Facilitate change management processes and act as a liaison between technical teams and business users
  • Evaluate business processes to identify areas for improvement
  • Design and maintain user acceptance testing scripts

KEY RESPONSIBILITIES

  • Advocate for internal systems and best practices within the organization
  • Assist in defining business processes
  • Translate technical issues for non-technical stakeholders and executive leadership
  • Plan and coordinate multiple tasks effectively

QUALIFICATIONS

  • Bachelor's degree in computer science or a related discipline
  • 5+ years of experience with SAP, preferably in a financial context
  • Proficient in SAP, ServiceNow, and Microsoft Office applications
  • Excellent verbal and written communication skills in English

Equal Opportunity Employer Veterans/Disabled



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