Technical Support Specialist

3 days ago


Manhasset, New York, United States Apple Full time
About the Role

We are seeking a highly skilled and customer-focused Technical Specialist to join our team at Apple. As a Technical Specialist, you will play a critical role in providing exceptional support and service to our customers, helping them to get the most out of their Apple products.

Key Responsibilities
  • Assess customer support needs and provide solutions or refer them to other team members
  • Provide personalized training to new customers, helping them to acquire the basic skills they need to get started with their Apple devices
  • Work collaboratively with the store team to foster a culture of inclusion and diversity
  • Stay up-to-date with the latest Apple technology and products, and use this knowledge to provide expert support and advice to customers
What We Offer

As a Technical Specialist at Apple, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a comprehensive benefits package, including medical and dental coverage, retirement benefits, and a range of discounted products and free services. You will also have the opportunity to participate in Apple's discretionary employee stock programs and to purchase Apple stock at a discount through our Employee Stock Purchase Plan.

Requirements
  • Ability to assess customer support needs and provide solutions or refer them to other team members
  • Flexibility to rotate through different technical specialties and skill sets
  • Ability to thrive in a fast-paced environment with changing products and technologies
  • Excellent communication and interpersonal skills
Preferred Qualifications
  • Experience working in a customer-facing role, preferably in a technical support or sales environment
  • Knowledge of Apple products and technologies, including Mac, iPhone, and iPad
  • Ability to work in a team environment and contribute to a culture of inclusion and diversity


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