Sales Team Leader

2 weeks ago

Coral Gables, Florida, United States Pandora AS Full time

A Pandora Sales Team Leader embodies the essence of the Pandora brand. They will deeply engage with the culture and products, taking pride in delivering an exceptional customer experience. This role provides the opportunity to actively participate on the sales floor, connect with customers, and collaborate closely with the sales team.

Pandora Sales Team Leaders Value providing a premier customer experience, Encourage talent development, Envision possibilities, and Achieve outstanding results.

Key Responsibilities of a Pandora Sales Team Leader
  • Foster a store culture that radiates genuine enthusiasm for the brand, motivating team members to become brand advocates.
  • Ensure comprehensive product knowledge and adherence to Pandora's specialized selling approach (SPARK) in all customer interactions.
  • Consistently meet and surpass individual and store sales targets and key performance indicators (KPIs).
  • Inspire and guide a sales team to take ownership of both personal and collective store objectives.
  • Promote a high-performance sales environment that exceeds customer expectations and guarantees an outstanding shopping experience.
  • Stay informed about current product launches and promotions, supporting corporate initiatives.
  • Build and maintain a strong customer/client base through effective engagement and relationship-building.
  • Provide real-time coaching and feedback to drive achievement of KPI goals.
  • Maintain a leadership presence on the sales floor, engaging in team selling and role-playing to optimize sales opportunities.
  • Always remain vigilant of customer needs to ensure a premier shopping experience while managing loss prevention.
  • Learn and assist in executing assigned responsibilities (talent, brand, operations, and customer experience) to ensure timely implementation of visual merchandising directives and operational processes, while continuously developing talent.
Qualifications for a Pandora Sales Team Leader
  • Minimum of 1 year of leadership experience in a customer-focused retail environment or a comparable brand is preferred.
  • Excellent verbal and written communication skills.
  • Ability to effectively communicate with all organizational levels.
  • Understanding of retail mathematics and key performance indicators.
  • Capability to prioritize tasks, delegate when necessary, and manage time efficiently.
  • Experience in coaching a team towards high performance.
  • Familiarity with Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems is preferred.
  • Must be at least 18 years old.
  • Ability to stand for extended periods (exceeding 30 minutes).
  • Must provide proof of identity and eligibility to work.
  • Availability for a flexible work schedule, including evenings, weekends, and holidays.

If you are a dedicated team player with a positive attitude, you will excel in our dynamic, fast-paced, and inclusive environment. We Encourage you to Value, Envision with us, and Achieve what matters.

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