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Sales Team Leader

2 months ago

Coral Gables, Florida, United States Pandora AS Full time

A Pandora Sales Team Leader embodies the essence of the Pandora brand. They will deeply engage with the culture and products, taking pride in delivering an unparalleled customer experience. This role provides the opportunity to actively participate on the sales floor, interact with customers, and collaborate closely with the sales team.

Pandora Sales Team Leaders Value exceptional customer service, Encourage talent development, Envision possibilities, and Achieve results.

Key Responsibilities of a Pandora Sales Team Leader
  • Foster a store culture that radiates genuine enthusiasm for the brand, motivating team members to become brand advocates.
  • Ensure comprehensive product knowledge and the application of Pandora's specialized selling approach (SPARK) in all customer interactions.
  • Consistently meet and surpass individual and store sales targets and key performance indicators (KPIs).
  • Inspire and guide a sales team to take ownership of both personal and collective store objectives.
  • Promote a high-performance sales environment that strives to exceed customer expectations and delivers a remarkable shopping experience.
  • Stay informed about current product launches and promotional activities, supporting company initiatives.
  • Build and maintain a strong customer/client base through effective engagement and relationship-building.
  • Provide real-time coaching and constructive feedback to drive achievement of KPI goals.
  • Maintain a visible leadership presence on the sales floor, engaging in team selling and role-playing to optimize sales opportunities.
  • Demonstrate a keen awareness of customer needs to ensure a world-class shopping experience while managing loss prevention.
  • Learn and assist in executing assigned responsibilities (talent, brand, operations, and customer experience) to ensure timely implementation of visual merchandising directives and operational processes, while continuously developing team talent.
Qualifications for a Pandora Sales Team Leader
  • Preferred: 1 year of leadership experience in a customer-focused retail environment or a comparable brand.
  • Strong verbal and written communication abilities.
  • Effective communication skills with all organizational levels.
  • Understanding of retail mathematics and key performance indicators.
  • Capability to prioritize tasks, delegate responsibilities, and manage time efficiently.
  • Experience in coaching a team towards high performance.
  • Familiarity with Microsoft Office 365 Suite, KWI, POS, and applicant tracking systems is preferred.
  • Must be at least 18 years old.
  • Ability to stand for extended periods (exceeding 30 minutes).
  • Must provide proof of identity and eligibility to work.
  • Availability for a flexible work schedule, including evenings, weekends, and holidays.

If you are a dedicated team player with a positive attitude, you will excel in our dynamic, energetic, and inclusive environment. We Encourage you to Value, Envision with us, and Achieve what matters.