Operations Verification Specialist

3 days ago

Kennesaw, Georgia, United States InformData Full time
Job Summary

A Verifications Specialist verifies information provided by candidates on employment or leasing applications with academic institutions, professional references, military institutions, and employers.

Duties and Responsibilities
  • Handle inbound and outbound calls to academic institutions and employers, academic institutions, military institutions, and professional references to verify candidate information.
  • Maintain professionalism on calls and in all internal and external communications.
  • Maintain and improve quality of results by adhering to standards and guidelines.
  • Handle escalated cases with academic institutions and employers to verify candidate information.
Qualifications
  • Professional verbal and written communication skills.
  • Exceptional active listening skills with the ability to capture what is being stated accurately.
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Persistency, ability to probe effectively.
  • Ability to quickly and accurately document information.
  • Excellent judgment with the ability to report accurate content.
  • Ability to problem-solve complex issues and use analytical skills.
  • Ability to maintain a high level of organization.
  • Ability to multitask and follow assignments to completion with high attention to detail.
  • Adaptable.
  • Team-oriented.
  • Ability to type 40 WPM or more.
  • Solid accuracy of grammar and spelling.
  • High School diploma or equivalent experience.
  • Proficiency in data collection and computer applications.
  • 6 months previous customer service and call center experience.
  • Previous data entry experience.
Working Conditions

This position requires the incumbent to work indoors at a desk for extended periods of time and use of work station.

The person must be able to comprehend and follow work instructions in a fast-paced, team environment.

This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.

This position may be requested to work overtime on occasion to meet company objectives.

Physical Requirements
  • Must be able to remain in a stationary position for extended periods of time.
  • Must be able to occasionally move about the office to access office equipment, etc.
  • Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine, and printer, etc.
  • Must be able to frequently communicate with and listen to other INFORMDATA employees, clients, and vendors.
  • Must be able to occasionally move, bend, lift, push, pull, and carry no more than 20 pounds.
  • Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details, and transcribe date in close proximity of computer software.

For Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation.

All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

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