Customer Service Representative

2 months ago

New York, New York, United States Oak View Group Full time
About Oak View Group

Oak View Group is a leading global company in venue development, management, and premium hospitality services for the live event industry. Our company offers a comprehensive solution set for a collection of world-class owned venues and a client roster that includes the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions.

Job Summary

We are seeking a skilled Host/Hostess to join our team at Peak, a premium restaurant located on the 101st floor of 30 Hudson Yards. As a Host/Hostess, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests, and working collaboratively with our restaurant staff.

Key Responsibilities
  • Greet guests as they enter, provide menus, and answer initial questions.
  • Seat guests at tables or in waiting areas, ensuring a comfortable and welcoming environment.
  • Assign guests to tables, taking into account table rotation and server workload.
  • Engage with guests to ensure they are satisfied with their food and service.
  • Respond to complaints and help resolve issues in a professional and courteous manner.
  • Answer phone calls, take reservations, and provide information to guests.
  • Have a thorough knowledge of the menu and be able to make recommendations.
  • Assist other restaurant staff as needed, ensuring a smooth and efficient service.
  • Provide exceptional customer service, ensuring a positive experience for all guests.
Requirements
  • High school diploma or equivalent preferred.
  • Ability to provide top-notch customer service in a fast-paced environment.
  • Positive attitude and ability to work well under pressure with all restaurant staff.
  • Ability to work independently and as part of a team.
  • Able to work in a standing position for long periods of time.
  • Able to work in a busy restaurant environment.
  • Restaurant experience a plus.
  • Weekend availability is a must.
Our Commitment to Diversity and Inclusion

Oak View Group is committed to creating an inclusive and diverse work environment. We believe that our differences are a strength and that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to amplifying voices from all different backgrounds and creating environments that reflect and celebrate the diverse communities in which we operate and serve.

Equal Opportunity Employer

Oak View Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

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