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Strategic Client Success Leader in Financial Services

2 months ago

Atlanta, Georgia, United States Equifax Full time

At Equifax, we empower individuals to unlock their potential. If you are looking to make a significant impact, develop your skills, and collaborate with talented professionals, we invite you to explore this opportunity.

We are seeking a Strategic Client Success Leader to join our Financial Services team within the USIS Business Unit. This position is crucial for enhancing the Customer Experience lifecycle, overseeing post-Sales Implementation program management, and working closely with key clients to ensure they derive maximum value from our solutions while promoting adoption and retention.

Key Responsibilities

  • Proactively enhance customer engagement, usage, retention, and renewals by refining the customer experience.
  • Serve as the liaison between internal teams and clients throughout the customer journey.
  • Champion customer advocacy by addressing issues from acquisition through to value realization.
  • Act as a trusted consultant and advocate for clients.
  • Develop tailored customer success plans for each client.
  • Monitor and assess customer health metrics.
  • Educate clients on the business value of our solutions.
  • Assist clients in maximizing the use and benefits of our offerings.
  • Collaborate with Account Executives to prepare and conduct quarterly business reviews.
  • Promote customer advocacy within Equifax.
  • Utilize customer feedback to guide product development.
  • Coordinate with internal teams to enhance customer benefits.
  • Provide clients with transparency regarding the status of their inquiries.
  • Support the resolution of customer support challenges.
Required Qualifications
  • Bachelor's degree or equivalent experience.
  • A minimum of 7 years in customer success, account management, management consulting, or similar client-facing roles with large Enterprise clients.
  • Proven ability to create structure in ambiguous situations and design effective processes to solve complex problems.
  • Experience working collaboratively with diverse, multi-divisional, and geographically dispersed clients.
  • Exceptional communication skills to build and maintain positive business relationships.
Preferred Qualifications
  • Experience in the retail sector.
  • Strong project management skills with the ability to set milestones and keep teams on track.
  • PMP certification.
Equifax is committed to providing a competitive salary range for this role, which reflects various factors including skills, experience, and organizational needs. We offer a comprehensive compensation and healthcare package, 401k matching, paid time off, and opportunities for professional growth through our online learning platform.

Are you ready to unlock your potential? Join us at Equifax, where you can make a meaningful difference.