Cleanliness and Customer Experience Specialist

3 weeks ago


Rochester, New York, United States Buffalo Lodging Associates, LLC Full time

Buffalo Lodging Associates, a leading hotel management company, seeks a skilled Room Attendant to join our team. As a key member of our housekeeping staff, you will be responsible for maintaining the cleanliness and comfort of our guest rooms and suites.

Key Responsibilities

  • Clean and maintain guest rooms and suites to the highest standards, ensuring a comfortable and clean environment for our guests.
  • Report any maintenance issues or discrepancies to your supervisor in a timely manner.
  • Provide exceptional customer service by responding promptly to guest requests and resolving any issues that may arise.
  • Work flexible shifts, including weekends and holidays, to meet the needs of our guests.

About You

We are looking for individuals who share our commitment to exceptional hospitality and are passionate about delivering outstanding customer service. Previous experience in a hotel setting is preferred, but we are willing to train the right candidate. Essential skills include a strong attention to detail, excellent communication skills, and the ability to work effectively in a team environment.

What We Offer

Buffalo Lodging Associates is committed to supporting the well-being and growth of our associates. We offer a comprehensive package of benefits, including:

  • Paid Weekly (Every Friday)
  • Medical, Dental & Vision Insurance
  • Competitive 401(k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Hotel Discounts – for You, Your Friends and Family
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program

Estimated Salary: $15.25 - $16.00 per hour.



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