Customer Experience Representative National Accounts-Part Time(Hybrid Schedule) 3p-7p

3 days ago


Flanders, New Jersey, United States Benjamin Moore Full time
Overview:

BENJAMIN MOORE offers a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

We are seeking an experienced customer service representative to join our team as a National Accounts Customer Experience Representative. In this role, you will serve as an ambassador for BENJAMIN MOORE, building and maintaining relationships with customers and resolving issues in a timely and professional manner.

Responsibilities:
  • Deliver consistently excellent customer service via phone and writing, utilizing systems and resources for accurate, timely issue resolution.
  • Communicate information to customers, contractors, and the sales team regarding orders, deliveries, product availability, order-specific policies, freight policies, product details, and pricing.
  • Gather and evaluate relevant details to handle inquiries and complaints, resolving customer issues or escalating as needed. Develop thorough documentation for colleagues to ensure standardized customer support.
  • Maintain professionalism while liaising with Supply Chain personnel and Retailers to coordinate special delivery requirements and resolve issues related to product availability.
  • Collaborate with Credit and National Accounts Operations teams to escalate issues, relay inquiries/complaints, and drive improvement exceeding customer expectations.

Requirements:
  • Minimum of 1-year customer contact center experience preferred.
  • High School Diploma or equivalent required.
  • Emphasizes excellent customer service.
  • Previous SAP experience preferred.
  • Proven capability to prioritize and handle multiple tasks.
  • Good organizational skills; detail oriented; self-starter.
  • Excellent verbal, written and telephone communication skills.
  • Basic knowledge of Windows, MS Office Suite, and Google Chrome required.
  • Demonstrated ability to multi-task with keyboarding and phone required.
  • Must be able to work in a team environment.
  • Ability to work occasional overtime is required.


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