National Accounts Customer Advocate

21 hours ago


Flanders, New Jersey, United States Benjamin Moore Full time
Key Responsibilities

This Customer Experience Representative role involves a range of responsibilities, including:

  • Providing consistently excellent customer service via phone and writing, utilizing systems and resources for accurate and timely issue resolution.
  • Communicating information to customers, contractors, and sales teams regarding orders, deliveries, product availability, and pricing.
  • Gathering and evaluating relevant details to handle inquiries and complaints, resolving customer issues or escalating as needed.
  • Maintaining professionalism while liaising with Supply Chain personnel and Retailers to coordinate special delivery requirements and resolve issues related to product availability.

As a member of our team, you will work collaboratively with Credit and National Accounts Operations teams to escalate issues, relay inquiries/complaints, and drive improvement exceeding customer expectations.



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