Hybrid Customer Service Representative
2 days ago
We are seeking a Hybrid Customer Service Representative - National Accounts to join our team at BENJAMIN MOORE. As a Hybrid Customer Service Representative - National Accounts, you will play a vital role in building and maintaining relationships with customers and resolving issues in a timely and professional manner. You will serve as an ambassador for BENJAMIN MOORE, communicating information to customers, contractors, and the sales team regarding orders, deliveries, product availability, order-specific policies, freight policies, product details, and pricing.
Responsibilities:
- Deliver consistently excellent customer service via phone and writing, utilizing systems and resources for accurate, timely issue resolution.
- Communicate information to customers, contractors, and the sales team regarding orders, deliveries, product availability, order-specific policies, freight policies, product details, and pricing.
- Gather and evaluate relevant details to handle inquiries and complaints, resolving customer issues or escalating as needed. Develop thorough documentation for colleagues to ensure standardized customer support.
- Maintain professionalism while liaising with Supply Chain personnel and Retailers to coordinate special delivery requirements and resolve issues related to product availability.
- Collaborate with Credit and National Accounts Operations teams to escalate issues, relay inquiries/complaints, and drive improvement exceeding customer expectations.
Requirements:
- Minimum of 1-year customer contact center experience preferred.
- High School Diploma or equivalent required.
- Emphasizes excellent customer service.
- Previous SAP experience preferred.
- Proven capability to prioritize and handle multiple tasks.
- Good organizational skills; detail oriented; self-starter.
- Excellent verbal, written and telephone communication skills.
- Basic knowledge of Windows, MS Office Suite, and Google Chrome required.
- Demonstrated ability to multi-task with keyboarding and phone required.
- Must be able to work in a team environment.
- Ability to work occasional overtime is required.
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