Customer Experience Representative

3 weeks ago


Flanders, New Jersey, United States Benjamin Moore Full time

At Benjamin Moore, we foster a culture of excellence and transparency that encourages our colleagues to bring their authentic selves and unique perspectives every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success.

About the Role

We are seeking an experienced Customer Experience Representative to join our team as an eCommerce Specialist. In this role, you will provide concierge-level customer service to internal and external customers, ensuring a white-glove level of service designed to elicit next-level customer loyalty.

The ideal candidate will possess a service-oriented mindset and be capable of making every guest feel valued. Previous SAP and SAP Commerce/Hybris experience is preferred, but not required.

Key Responsibilities
  • Provide exceptional customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
  • Utilize CRM to capture contact information and feedback.
  • Meet individual monthly business targets and team service level goals pertaining to incoming & outgoing calls, emails, and chat.
  • Prioritize and manage multiple tasks simultaneously in an office environment with aggressive deadlines.
What We Offer

As a valued member of our team, you will enjoy a competitive salary of approximately $45,000 per year, plus benefits including work-life balance, ongoing learning and continuing education opportunities, and skill development. You will also have the opportunity to work in a team environment and adapt to changing situations.

If you are a self-motivated and driven individual with excellent verbal, written and telephone communication skills, we encourage you to apply for this exciting opportunity.



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