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Front Desk Agent

1 month ago

Covington, Kentucky, United States Embassy Cincinnati Rivercenter Full time
Job Summary

As a Front Desk Agent at Embassy Suites by Hilton Cincinnati RiverCenter, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. This role involves greeting and registering guests, handling room assignments, and resolving any issues that may arise during their stay.

Responsibilities
  • Guest Service: Provide warm and welcoming service to all guests, responding to their needs and requests in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including handling room assignments, key cards, and other guest-related tasks.
  • Problem-Solving: Anticipate and resolve any issues that may arise during a guest's stay, ensuring their experience is positive and memorable.
  • Communication: Maintain effective communication with fellow associates, management, and guests to ensure seamless service delivery.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation, contributing to the overall success of the hotel.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, with excellent communication and problem-solving skills.
What We Offer

As a valued member of our team, you will enjoy a competitive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.