Bakery Team Member

2 weeks ago

Grand Island, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Description

We are seeking a dedicated team member to join our Tim Hortons team at 2366 Grand Island Blvd in Grand Island, NY. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter or you are producing quality food items that our guests have come to enjoy and love, you will have the opportunity to deliver and create exceptional guest experiences.

In this position, baking food products and delivering outstanding customer service will be your main objectives. Additional responsibilities include processing food orders, cleaning and re-stocking multiple areas of the restaurant, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.

Hospitality & Guest Service:

  • Ensure that our bakery products are always fresh and accurate, following all company procedures and adhering to product shelf-life standards.
  • Deliver consistent and outstanding guest service by maintaining an appealing showcase with a variety of high-quality products for guests to choose from.
  • Enhance the guest experience through friendly and attentive behavior, following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • Employ proper procedures to ensure accuracy in every order and prepare and finish products to meet our quality standards.
  • Support speed of service targets by working efficiently to fill orders and meet guests' needs.
  • Promptly address guest concerns or complaints, taking responsibility for service recovery and ensuring guest satisfaction.

Restaurant Operations:

  • Follow all operational standards and guidelines for product preparation and equipment operation, as provided through training and operational materials.
  • Monitor inventory of bakery products in the fridge and freezer and prepare products as needed.
  • Prepare products in appropriate quantities to minimize waste and record prepared items and waste on the production sheet.
  • Respond to showcase and product needs communicated by the Restaurant Front.
  • Assist in serving guests in the Restaurant Front when necessary.
  • Regularly monitor and record temperatures of required products, fridges, and freezers.

Policies & Procedures:

  • Adhere to all restaurant policies, procedures, and standards.
  • Maintain a clean and organized kitchen to ensure a ready-for-rush periods and timely service.

Health & Safety:

  • Work in compliance with occupational health and safety legislation.
  • Follow safe work practices and procedures.
  • Use personal protective equipment or clothing as required.
  • Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
  • Operate equipment and machinery safely to ensure the well-being of everyone.

Postural & Physical Demands Requirements:

  • Perform frequent reaching above waist, chest, and shoulder level, as well as below waist level.
  • Exhibit frequent manual dexterity of both hands for handling, gripping, and fine finger control.
  • Have the ability to stand for long periods.
  • Demonstrate frequent hip flexion while walking for all tasks.
  • Occasionally lift boxes of supplies/products weighing from

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