IT Technical Support Specialist

5 days ago


Hayden, Idaho, United States Schweitzer Mountain Resort Full time
Schweitzer Mountain Resort IT Help Desk Overview

At Schweitzer Mountain Resort, we're seeking an experienced IT professional to join our team as an IT Help Desk Specialist. This is a full-time, year-round position offering a competitive salary of $90,000 - $100,000 per year. As part of our I.T. Department, you will provide technical support and troubleshooting for various I.T. systems, including workstations, point of sale systems, and wireless networks.

Key Responsibilities:
  • Manage the Help Desk - Troubleshoot user calls and emails.
  • Troubleshoot multiple workstations, and other hardware.
  • Troubleshoot multiple Point of Sales systems.
  • Troubleshoot Wireless Network, Hotspots and Webcams.
  • Provide on-call consulting advice and technical support to all users/clients at Schweitzer regarding specific operational/applications issues.

Required Skills and Qualifications:

Technical Skills:
  • Windows Operating Systems including Workstations, Outlook, Excel, Word, PowerPoint and Teams.
  • Installation of various computer hardware, miscellaneous network devices, wireless devices and standard network protocols.

Education and Experience:

A High School Diploma is required. 2 years of experience in various I.T. roles is also necessary. A valid Driver's License insurable by Schweitzer's insurance carrier is mandatory.

Benefits:

This role offers a range of benefits, including medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for eligible employees. A 401k plan with a generous employer match is also available. Additionally, employees can take advantage of free ski access, flexible time off, and a supportive work culture focused on inclusivity and respect. We offer employee housing in the Sandpoint area, onsite childcare (limited space), and discounted tuition with partner online university for further education.

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