IT Help Desk

1 month ago

Hayden ID United States Schweitzer Mountain Resort Full time

Please note, this position is located at Schweitzer Mountain Resort in Sandpoint, ID

Year Round

Thanks for your interest in Schweitzer We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference

PERKS & BENEFITS:

  • Free Ikon Pass for all eligible employees
  • Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
  • Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
  • Employee housing available in Sandpoint area
  • Onsite employee childcare available (limited space)
  • Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
  • Generous discounts on outdoor gear, apparel, food, lodging, etc.
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
  • 401k plan with generous employer match
  • Paid parental leave of up to 6 weeks for eligible employees
  • Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
  • Pro-deal pricing on equipment from top outdoor brands
  • Bereavement pay
  • Employee transportation available
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further education

JOB TITLE / DEPARTMENT: I.T. Help Desk / I.T. Department

POSITION TYPE: Full Time, Year Round

WAGE RANGE: $18-$20

SUPERVISORY: No SUPERVISED BY: I.T. Manager

POSITION SUMMARY: Assist in various I.T. areas with I.T. Manager and I.T. Staff

ESSENTIAL FUNCTONS:
  • Manage Help Desk - Troubleshooting user calls and emails.
  • Troubleshoot multiple workstations, and other hardware.
  • Troubleshoot multiple Point of Sales systems.
  • Troubleshoot Wireless Network, Hotspots and Webcams.
  • Help Provides on-call consulting advice and technical support to all users/clients at Schweitzer regarding specific operational/applications issues.

PHYSICAL DEMANDS: May sit/stand/walk up to 8 hours per day, with average of 4 hours. Will lift 10 lbs. frequently, and up to 60 lbs. occasionally. Will bend, squat, kneel, climb, twist and reach above shoulder level frequently. Indoors 75% of the time/Outdoors 25 %.

OTHER RESPONSIBILITIES: Perform additional tasks as requested by Controller, CEO, or other seasonal management staff. Work is normally performed in a typical interior/office work environment. Other duties as assigned.

JOB SPECIFICATIONS:

SKILLS: Some Experience with the following: Windows Operating Systems including Workstations, Outlook, Excel, Word, PowerPoint and Teams. Installation of various computer hardware, miscellaneous network devices, wireless devices and standard network protocols. Troubleshooting user calls and emails.

EDUCATION: High School Diploma

EXPERIENCE: 2 years various I.T. experience.

LICENSE NEEDED: Valid Driver's License insurable by Schweitzer's insurance carrier.

MACHINES OR TOOLS OPERATED: Personal Computer/Laptop, Telephone, FAX, Screw Driver, Cordless Drill, Ladder, Punch Tool, Company Vehicles.

JUDGEMENT / MENTAL COMPLEXITY: High

BENEFITS: Group 1: See Employee Handbook

REVIEW SCHEDULE: This position and the individual filling it will be evaluated once per season.

While this job description is intended to be an accurate reflection of the job requirements, Schweitzer reserves the right to modify, add, remove, or assign other duties as necessary.
IT Help Desk at Schweitzer Mountain Resort summary:

The IT Help Desk position at Schweitzer Mountain Resort involves providing technical support and troubleshooting for various IT systems, including workstations, point of sale systems, and wireless networks. The role requires collaboration with the IT Manager and other staff to address user requests and maintain operational efficiency. Employees enjoy numerous benefits, including free ski access, flexible time off, and a supportive work culture focused on inclusivity and respect.


Keywords:

IT Help Desk, technical support, troubleshooting, customer service, Schweitzer Mountain Resort, IT systems, help desk management, software installation, wireless network troubleshooting, ski industry

  • IT Help Desk

    2 weeks ago

    Hayden, United States Schweitzer Mountain Resort Full time

    IT Help Desk at Schweitzer Mountain Resort summary: The IT Help Desk position at Schweitzer Mountain Resort involves troubleshooting user calls and emails, managing Help Desk operations, and providing technical support for various IT systems. Employees will work in a collaborative environment supporting both end-users and the IT staff, while also...

  • IT Help Desk

    4 weeks ago

    Hayden, United States Schweitzer Mountain Resort Full time

    IT Help Desk at Schweitzer Mountain Resort summary: The IT Help Desk position at Schweitzer Mountain Resort involves providing technical support and troubleshooting for various IT systems, including workstations, point of sale systems, and wireless networks. The role requires collaboration with the IT Manager and other staff to address user requests and...

  • IT Help Desk

    3 weeks ago

    Hayden, United States Schweitzer Mountain Resort Full time

    IT Help Desk at Schweitzer Mountain Resort summary: The IT Help Desk position at Schweitzer Mountain Resort involves managing user support through troubleshooting hardware and software issues, including Point of Sales systems and network problems. The role requires two years of IT experience and entails assisting users with technical support while...

  • IT Help Desk

    1 month ago

    Sandpoint, ID, United States Schweitzer Mountain Resort Full time

    Please note, this position is located at Schweitzer Mountain Resort in Sandpoint, ID Year RoundThanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of...

  • IT Help Desk

    4 weeks ago

    Sandpoint, ID, United States Schweitzer Mountain Resort Full time

    IT Help Desk at Schweitzer Mountain Resort summary: The IT Help Desk position at Schweitzer Mountain Resort involves assisting users with troubleshooting various IT issues, including hardware and software support for workstations and Point of Sale systems. This full-time role emphasizes excellent customer service and technical expertise while...

  • IT Help Desk

    2 months ago

    Sandpoint, ID, United States Schweitzer Mountain Resort Full time

    Please note, this position is located at Schweitzer Mountain Resort in Sandpoint, ID Year RoundThanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of...

  • IT Help Desk

    1 month ago

    Newport, WA, United States Schweitzer Mountain Resort Full time

    Please note, this position is located at Schweitzer Mountain Resort in Sandpoint, ID Year RoundThanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of...

  • IT Help Desk

    4 weeks ago

    Newport, WA, United States Schweitzer Mountain Resort Full time

    IT Help Desk at Schweitzer Mountain Resort summary: The IT Help Desk position at Schweitzer Mountain Resort requires managing and troubleshooting various IT systems and providing technical support to users. The role involves working with Windows operating systems, point of sales systems, and wireless networks, requiring a high level of judgment and...

  • Help Desk Manager

    3 weeks ago

    Washington, DC, United States Lprs Full time

    The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports...

  • Help Desk Analyst

    7 months ago

    United, United States iCST Full time

    Summary: The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system. The Help Desk Analyst provides hands-on...

  • Help Desk Support

    3 weeks ago

    Louisville, KY, United States TEKsystems Full time

    DescriptionON-SITE Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various types of employees within the healthcare system. The support could be via Email, Phone and other forms of communication. The applications you support will mostly be...

  • IT Help Desk

    2 weeks ago

    Tarrytown, NY, United States US Tech Solutions Full time

    Duration: 06 to 12months contract Job Description: · Help with troubleshooting hardware and software · Serving as the first point of contact for customers seeking technical assistance over the phone or email · Performing remote troubleshooting through diagnostic techniques Responsibilities: · Respond to tech inquiries via email, through...

  • Help Desk Technician

    2 weeks ago

    Fort Worth, TX, United States Cornerstone TTS Full time

    Job Description: Technical Help Desk Technician The Technical Help Desk Technician is responsible for providing second-level support for standard software, hardware, ordering systems, handheld devices, and certificate activation processes. This role ensures an effective diagnostic evaluation of end-user needs and consistently delivers timely and...

  • Help Desk Support

    1 week ago

    Bismarck, ND, United States TEKsystems Full time

    Description Individual will work as a member of a team that provides support for hardware and software applications on a variety of computing platforms in a large, multi-system technology environment. • Individual is responsible for testing, monitoring, troubleshooting, maintenance and technical support of computing systems and the specialized...

  • IT Help Desk

    3 weeks ago

    Missoula, MT, United States Schweitzer Mountain Resort Full time

    Please note, this position is located at Schweitzer Mountain Resort in Sandpoint, IDYear RoundThanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of...

  • IT Help Desk Analyst

    2 months ago

    Alexandria, VA, United States NTT DATA Full time

    Req ID: 296579 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a IT Help Desk Analyst to join our team in Alexandria, Virginia (US-VA), United States (US).Provide Tier 2 Help Desk...

  • Enterprise Service Desk Manager

    2 weeks ago

    Bethesda, MD, United States ALTA IT Services Full time

    Enterprise Service Desk Manager Arlington VA Must be US Citizen per client Responsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be...

  • Level 1 Help Desk Technician

    10 hours ago

    Davenport, IA, United States TEKsystems Full time

    Position Overview:  This role is part of the Customer Support team and focuses on providing first-level technical support. The analyst will respond to end-user inquiries about networks, platforms, servers, and applications, and handle questions via phone, self-service requests, and email related to supported hardware, software, and networking...

  • Voice Support Help Desk/Queue Manager

    3 weeks ago

    Chicago, IL, United States Global Channel Management, Inc. Full time

    About the job Voice Support Help Desk/Queue Manager Voice Support Help Desk/Queue Manager needs 4+ years experience Responsibilities: Familiarity with Filemaker for departmental records on the voice network and infrastructure Solid understanding of E911 issues and technologies. Preferred: Cisco CER experience Basic knowledge of Cisco UCCX Script Editor...

  • Help Desk Specialist OH

    1 month ago

    Worthington, OH, United States Creative Financial Staffing Full time

    Help Desk SpecialistOnsite Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation. Key Responsibilities: Provide Tier 1 and 2 support for hardware, software, and...