Customer Service Representative

3 days ago


Moab, Utah, United States Kroger Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Bagging and Customer Service: Bag groceries for customers at checkout, ensuring that contents are not damaged and that customers receive excellent service.
  • Merchandise Handling: Assist customers with removing merchandise from the bottom of their carts and offer to help them load bags into their vehicles.
  • Store Maintenance: Perform basic shelf conditioning, clean spills and collect trash, and maintain a clean and safe store environment.
  • Product Knowledge: Inform customers of grocery specials and understand the store's layout to assist customers with finding products.
  • Safety and Security: Reinforce safety programs by complying with safety procedures and identifying potential hazards.
Requirements
  • Customer Service Skills: Provide excellent customer service and respond to customer inquiries in a professional and courteous manner.
  • Communication Skills: Effectively communicate with customers, colleagues, and management to ensure a smooth and efficient shopping experience.
  • Teamwork: Work collaboratively with other team members to achieve sales goals and provide exceptional customer service.
Preferred Qualifications
  • Retail Experience: Previous retail experience is preferred but not necessary.


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