Hotel Operations Manager

3 days ago


Atlanta, Georgia, United States Extended Stay ATL N Lake Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Extended Stay ATL N Lake. As a key member of our front desk team, you will be responsible for ensuring seamless operations during the overnight shift.

This is a challenging yet rewarding role that requires strong problem-solving skills, attention to detail, and excellent communication skills. If you are a motivated and organized individual who thrives in fast-paced environments, we encourage you to apply.

Key Responsibilities
  • Manage front desk operations during the overnight shift, including registration, reservations, and guest services
  • Prepare and balance daily reports, including revenue, expenses, and other key performance indicators
  • Conduct security walks and ensure the safety and security of guests and staff
  • Provide exceptional customer service and resolve any guest complaints or issues in a timely and professional manner
Requirements
  • At least 1 year of progressive experience in a hotel or related field
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Excellent communication, problem-solving, and leadership skills
  • Able to work independently with minimal supervision and as part of a team
What We Offer

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.

Additional benefits include:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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