Technical Support Specialist

3 weeks ago


Houston, Texas, United States Voltguard Utilities Limited Full time
Job Title: Technical Support Representative

We are seeking a highly skilled Remote Technical Support Representative to join our team at Voltguard Utilities Ltd in Houston, Texas.

Job Summary:

The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively.

Key Responsibilities:

  • Respond to customer inquiries and provide technical support via phone, email, and chat
  • Troubleshoot and resolve technical issues related to energy services
  • Collaborate with other departments to resolve complex technical issues
  • Document all customer interactions and resolutions in our CRM system
  • Provide timely and accurate updates to customers regarding the status of their technical issues
  • Identify and escalate recurring technical issues to the appropriate teams for resolution
  • Stay current with industry trends and updates to ensure accurate and effective technical support

Requirements:

  • Bachelor's degree in a technical field or equivalent work experience
  • Minimum of 2 years of experience in a technical support role
  • Strong knowledge of energy solutions and related technologies
  • Excellent communication and interpersonal skills
  • Ability to troubleshoot and resolve technical issues effectively
  • Strong attention to detail and ability to multitask
  • Proficient in Microsoft Office and CRM systems
  • Must be able to work full-time

What We Offer:

  • Competitive salary and a quarterly bonus
  • Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
  • 401k with generous company match
  • Paid Parental Leave & Access to Parently platform
  • Hybrid work schedule - In office 2-3 times a week
  • Generous time off and paid company holidays
  • Company provided latest technology & software tools

We are committed to providing reliable and cost-effective energy services to our customers. If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you.



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