Veteran Engagement Case Manager

2 days ago

Van Nuys, California, United States Salvation Army Full time
Job Title: Veteran Engagement Case Manager

Join our team at The Salvation Army as a Veteran Engagement Case Manager, where you will play a vital role in supporting homeless veterans in their transition to permanent housing.

Job Summary:

The Veteran Engagement Case Manager will work as part of a multi-disciplinary team to provide transitional support and case management services to participants enrolled in the SSVF Program. This includes conducting street outreach, participating in Collaborative Outreach, and coordinating extensive outreach in designated areas. The successful candidate will also be responsible for attending Collaborative Homeless Case Conference meetings, Program Meetings, CES Meetings, and "By Name List" based on designated sites.

Key Responsibilities:
  • Conduct street outreach and participate in Collaborative Outreach to designated "Hot Spots"
  • Coordinate extensive outreach in Service Planning Area 2 (SFV), 5 (West LA), 6 (South LA), and 7 (Cerritos, Bellflower)
  • Attend Collaborative Homeless Case Conference meetings, Program Meetings, CES Meetings, and "By Name List" based on designated sites
  • Conduct screening tools to assess and identify housing barriers and services required (VI-SPDAT)
  • Conduct pre-screening to determine SSVF Eligibility
  • Conduct intake, needs assessments for program participants and develop clearly written individualized service plans
  • Conduct research, outreach, and build relations with landlords to build a pool of landlords and property management companies willing to rent to program participants
  • Help program participants identify potential neighborhoods where they wish to live, conduct housing searches in said areas, and negotiate with potential landlords on behalf of the participants
  • Establish and maintain relationships with landlords, property management companies
  • Assist in the processing and submission of applications for housing (subsidized and unsubsidized)
  • Conduct inspections of potential permanent housing units where program participants will reside
  • Provide tenant education: tenant rights and responsibilities, housing discrimination, and communication with landlords
  • Maintain a regular and open line of communication with landlords to assess their satisfaction with the programs and address any questions or concerns they may have
  • Provide case management services, including budget planning, housing planning, providing resources, tools, and counseling to assist participants in achieving their case plan goals, making referrals for services, and following up to ensure that referrals were completed
  • Work collaboratively with housing relocation specialists to assist participants as needed while they prepare to move into permanent housing
  • Work collaboratively with vocational specialists to assist participants in accessing employment and training opportunities
  • Conduct internal referrals to the SSVF Shallow Subsidy and Homeless Veteran Re-entry Program (HVRP) to maximize housing sustainability
  • Deliver home-based case management services to participants once they move into permanent housing
  • Conduct home visits to all veterans who are due for a 90-day program recertification, evaluate current services, and identify and refer veterans to new services if found that such services are needed
  • Document and maintain up-to-date information on services provided to clients in the Homeless Management Information System (HMIS)
  • Participate in bi-weekly case management meetings and attend staff trainings as required
  • Prepare and submit case and program reports as needed
  • May transport/accompany clients to appointments and self-help activities as needed
  • Provides crisis intervention as needed
  • Attend regular staff meetings and trainings as assigned by the Program Manager
  • Rotates with the multi-disciplinary team for on-call duties
  • Responsible for maintaining all vehicles assigned to the SSVF program by conducting weekly engine runs
  • Responsible to maintain all vehicles assigned to the SSVF program
  • Respond to complaints from landlords and participants related to housing conditions and provide mediation as needed
  • Adopts an "Above and Beyond" approach in assisting clients to retain housing and independent living
Working Conditions:

Most of the direct service work is performed in the community (e.g., clients' homes) and at the assigned site. Thus, the VECM must have the ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis, the ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; ability to operate computer, fax, and telephone; and the ability to lift to 25 lbs.

Minimum Qualifications:
  • Bachelor's degree in social work or a related field or equivalent job experience working in homeless, mental health, or social services
  • Excellent communication skills
  • Must obtain First Aid/CPR certification in the first 90 days of employment
  • A valid California Class C Driver License is required
  • Must have a reliable, registered, and insured vehicle
Skills, Knowledge & Abilities:
  • Commitment to the holistic mission of The Salvation Army
  • Proficient in Microsoft Office (e.g., Word, Excel) and Adobe
  • Able to represent The Salvation Army to community organizations
  • Commitment to working with disabled veterans
  • Veteran status a plus
  • Ability to work well with others and committed to the vision that Community Integrated Services be a program of excellence
  • Ability to build a network of community providers that can help with the transition of homelessness to permanent housing

The Salvation Army is an equal opportunity employer/protected veterans/individuals with disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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