PetSmart Customer Engagement Manager

4 weeks ago


Van Nuys, California, United States PetSmart Full time
About Our Store

PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.

About Your Role

As a key member of our Department Management team, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. Your primary focus will be on:

  • Pet Parent Engagement: You will set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
  • Associate Leadership: You will lead a team of passionate associates who are dedicated to delivering exceptional customer experiences.
  • Overall Retail Initiatives: You will work closely with our leadership team to drive sales growth, improve customer satisfaction, and maintain a safe and fun environment in our stores.
About Your Career

PetSmart offers a range of career opportunities for our leaders, including:

  • Developing your leadership skills as an Assistant Manager or Store Manager
  • Transferring to any one of our 1600 stores nationwide
  • Gaining experience in a different business unit, such as our salon or Pets Hotel
The PetSmart Difference

We're not just a pet retailer - we're a community of pet lovers who are passionate about delivering exceptional customer experiences. As a Customer Engagement Manager, you will be part of a team that is dedicated to making a difference in the lives of pets and their owners.

We offer a competitive salary range of $16.86 to $33.68 per hour, depending on location and experience. In addition, you will be eligible for benefits and opportunities for career growth and development.

PetSmart is an equal opportunity employer and welcomes applications from qualified candidates who share our passion for delivering exceptional customer experiences.


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