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Customer Communication Specialist

2 months ago

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Job Title: Customer Communication Specialist

We are seeking a highly skilled Customer Communication Specialist to join our team at AxisCare. As a key member of our marketing and customer success team, you will be responsible for developing and implementing effective communication strategies to engage with our customer base.

Key Responsibilities:
  • Develop and manage digital communication and information output to customer base from various departments
  • Design and implement communication and marketing strategies for the Integrations department to promote add-on services and integrations, and generate new leads through email marketing campaigns, in-app messaging, webinars, list generation, events, and other marketing-related activities
  • Support Customer Success team through managing customer communications including newsletters, surveys, Town Hall meetings, webinars, and in-app pop-ups
  • Work with key internal stakeholders to brainstorm content ideas, in line with the company's strategy and in support of various brand initiatives
Requirements:
  • Experience with building email marketing campaigns from strategy and planning to design and implementation
  • Content writing experience
  • Ability to work and thrive in a fast-paced, rapidly changing work environment
  • Eye for design and the ability to deliver constructive feedback on projects to the creative team
  • Team oriented
  • Self-starter, motivated by helping others succeed
  • Strategic thinker
  • Knowledge of marketing digital tools and best practices
  • Excellent verbal and written communication skills
  • Ability to effectively manage multiple priorities, prioritize tasks, and work well under pressure
  • Outstanding organizational skills
  • Solid computer skills, including Excel, Outlook, CRM (preferably HubSpot and/or ChurnZero experience), basic email design/layout
Education and Experience:

Bachelor's degree in Marketing, Public Relations, Business, or equivalent training preferred

Two years or more relevant work experience preferred