Member Service Representative
2 weeks ago
We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Analyze and resolve complex member account and loan discrepancies
- Assist members with submitting loan and credit card applications
- Counsel members on Navy Federal's products and services
- Ensure accurate handling of cash and negotiable instruments
- Identify opportunities to cross-sell products and increase penetration
- Perform advanced platform banking functions
- Assist lower-level team members
- Understand and comply with federal and other regulations
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts, and services
- Effective active listening skills and verbal communication skills
- Effective organizational, planning, and time management skills
- Effective research, analytical, and problem-solving skills
- Ability to maintain composure in a high-production environment
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution
- Experience working in a credit union environment
Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
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