IT Support Technician

2 weeks ago

Toledo, Ohio, United States Harbor Full time

Join Our Team as an IT Support Technician

Harbor is seeking an IT Support Technician to deliver assistance on desktop and laptop systems. This role encompasses the installation, diagnosis, repair, maintenance, and enhancement of hardware and equipment to guarantee peak performance.

Position Type: Full-time

Qualifications and Experience:

  • Preferred: Bachelor's degree in computer science or a related discipline. Certifications and relevant experience may be considered as substitutes.
  • Experience or education in hardware, networking, and communications is essential.
  • Familiarity with Windows operating systems is required.
  • Must be a collaborative team member, capable of quickly learning protocols, following instructions, and maintaining confidentiality.
  • Strong attention to detail, logical thinking, effective troubleshooting skills, and the ability to communicate clearly (both verbally and in writing) with diverse individuals are necessary.
  • Attributes such as patience, conscientiousness, self-motivation, independence, productivity, and a strong customer service focus are crucial.
  • Ability to travel to various agency locations is required.
  • A valid driver's license, a satisfactory driving record, and proof of personal auto insurance are necessary to qualify for Harbor's vehicle insurance.

Key Responsibilities:

  1. Respond to incoming inquiries via phone, voicemail, email, and direct requests regarding workstation and hardware issues in a professional and timely manner.
  2. Consult with staff to ascertain hardware needs essential for their roles and seek necessary approvals from management before procurement.
  3. Document and track help desk issue resolutions, actions taken, and final outcomes.
  4. Maintain and troubleshoot telehealth solutions, including hardware and user accounts.
  5. Follow up with staff post-resolution to ensure issues have been satisfactorily addressed.
  6. Install, configure, test, maintain, monitor, and troubleshoot staff workstations and laptops.
  7. Install, configure, and test approved software on staff devices, coordinating with IT Help Desk Technicians for any software-related issues.
  8. Evaluate and implement performance upgrades for workstations and laptops, including the installation of network cards, hard drives, and memory.
  9. Maintain an inventory of all workstations and laptops, periodically auditing equipment to associate staff with IT assets.
  10. Keep a record of users assigned agency-owned mobile devices and ensure compliance with relevant policies and agreements.

About Harbor:

Harbor has been a leading provider of mental health and substance use treatment for over a century. With a dedicated team of over 350 clinical professionals, we serve more than 24,000 clients annually across various locations and within the community. Our services encompass counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational programs, and more.

Why Choose Harbor?

At Harbor, we offer a dynamic and challenging work environment where you can thrive while making a meaningful impact. We are committed to investing in our employees, providing numerous benefits including:

  • Comprehensive medical, dental, and vision coverage
  • Retirement plan with company matching
  • Generous paid time off, sick leave, and holidays
  • Tuition and professional license reimbursement programs
  • Clinical supervision hours available
  • Employee referral bonuses
  • Opportunities to contribute positively to your community

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