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IT Support Technician
2 months ago
Harbor, Inc. is seeking a dedicated Technical Support Specialist to assist with desktop and laptop computer support. This role involves the installation, diagnosis, repair, maintenance, and upgrading of hardware and equipment to ensure peak performance.
This is a full-time position.
Qualifications and Experience:
- A Bachelor's degree in Computer Science or a related discipline is preferred, though certifications and relevant experience may be considered.
- Prior experience or education in hardware, networking, and communications is essential.
- Familiarity with Windows operating systems is required.
- The ideal candidate will be a collaborative team player, able to quickly learn protocols, follow instructions, and maintain confidentiality.
- Strong attention to detail, logical thinking, and effective communication skills (both verbal and written) are necessary.
- Patience, conscientiousness, self-motivation, independence, and a strong customer service orientation are critical attributes.
- Ability to travel to various agency locations is required.
- A valid driver's license, acceptable driving record, and proof of personal auto insurance are necessary for insurability with Harbor's vehicle insurance provider.
Key Responsibilities:
- Respond to incoming inquiries via phone, voicemail, email, and direct requests regarding workstation and hardware issues in a professional and timely manner.
- Consult with staff to identify hardware needs essential for their roles, obtaining necessary approvals from management before procurement.
- Document and track help desk issues, including actions taken and resolutions achieved.
- Maintain and troubleshoot telehealth solutions, including hardware and user accounts.
- Follow up with staff post-resolution to ensure issues have been satisfactorily addressed.
- Install, configure, test, maintain, monitor, and troubleshoot staff workstations and laptops.
- Install and configure approved software on staff devices, coordinating with IT Help Desk Technicians for any software-related issues.
- Assess and implement performance upgrades for workstations and laptops, including the installation of network cards, hard drives, and memory.
- Maintain an inventory of all workstations and laptops, utilizing auditing software to associate staff with IT equipment.
- Keep a record of users assigned agency-owned mobile equipment, ensuring policies and agreements are reviewed and signed as required.
About Harbor, Inc.:
For over a century, Harbor has been a leading provider of mental health and substance use treatment, with a dedicated team of over 350 clinical staff serving more than 24,000 clients annually across various locations and in the community.
Why Choose Harbor?
Working at Harbor is fast-paced and rewarding, providing opportunities to connect with motivated individuals making a positive impact. Harbor is committed to investing in its employees, offering a range of benefits including:
- Medical, dental, and vision insurance
- Retirement plan with company matching
- Generous paid time off, sick leave, and holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours
- Employee referral bonuses
- Opportunities to make a difference in the community