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Guest Relations Coordinator

2 months ago

Las Vegas Nevada, United States Wynn Las Vegas Full time
Position Overview:

Wynn Las Vegas is seeking a dedicated Private Access Specialist to enhance the overall guest experience through exceptional service and personalized attention.

Guest Experience Responsibilities:

Responsible for delivering a seamless and anticipatory guest experience throughout the entire journey, including:

  • Managing booking inquiries, transportation arrangements, and dining reservations.
  • Providing a warm welcome upon arrival and ensuring a smooth check-in process.
  • Overseeing room allocations, conducting inspections, and facilitating amenity deliveries.
  • Addressing special requests and feedback promptly and effectively.

Maintain a proactive approach in understanding guest preferences and needs, ensuring a tailored experience that fosters long-lasting relationships.

Communication & Coordination:

Efficiently monitor and respond to all communications in the Private Access mailbox during operational hours. Ensure that all inquiries and requests are acknowledged and acted upon within a two-hour timeframe.

Itinerary Management:

Design and curate personalized guest itineraries that reflect individual preferences and enhance their stay.

Recognition & Personalization:

Implement recognition strategies based on detailed guest profiles, ensuring that each interaction is meaningful and memorable.

Operational Excellence:

Maintain comprehensive and accurate guest dossiers across all systems, ensuring that information is consistently updated and accessible.

Culture & Standards:

Uphold the highest standards of service in alignment with Forbes 5-Star criteria, promoting the company's core values in every guest interaction.