Project Coordinator and Technical Support Specialist
7 hours ago
This role is responsible for processing orders in the Phoenix Configuration Center for the VOIP phone project, a large initiative migrating administration buildings to VOIP phones.
Key responsibilities include accepting orders, clarifying discrepancies with the ECS team, and ensuring all orders are prepared and sent out accurately.
Key Responsibilities:
• Respond to telephone inquiries concerning support, processing or request procedures and systems status
• Receive and document daily and weekly orders, pass information to teammates, and upload information to Enterprise Configuration Services website
• Record inquiries, repair and service requests, resolve requests or direct to appropriate technical area, track status and follow up to ensure client satisfaction
• Escalate to senior staff and management when solution is unclear. Report problems with procedures
• Monitor PAC 2000, WANDA, and shared mailed queues for incoming requests throughout the day; prioritize these requests appropriately
Requirements:
2 year degree or HS diploma and 1-2 years of experience
Preferred Skills:
General Administrative work, package tracking, customer service skills.
• Experience with asset management a plus.
• Ability to keep management apprised of status on an on-going basis
• Experience with WANDA and PAC 2000
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