Systems Support Specialist

1 week ago


New Freedom, Pennsylvania, United States Penn-Mar Full time
Job Title: Systems Support Specialist

At Penn-Mar, we are seeking a highly skilled and experienced Systems Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our company's computers, client applications, peripherals, and other hardware.

Key Responsibilities:
  • Provide tier-1 support for all IT systems and applications
  • Escalate appropriate tier-2 and 3 tickets to a Systems Administrator in a timely manner with a focus on customer service
  • Meet or exceed stated service desk support metrics
  • Assist with the creation, administration, and termination of end-user accounts per access control policies
  • Support new hire onboarding and orientation processes as assigned
Requirements:
  • AA degree or equivalent related experience in information technology or computer science required
  • Bachelor's degree in information technology or computer science preferred
  • Knowledgeable of standard client-based hardware and software solutions required
  • Demonstrated proficiency with computers, mobile devices, and associated applications required
  • Experience providing end-user support services and using Helpdesk applications is preferred
Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arm. Be able to lift/move 40 lbs. Ability to verbally communicate thoughts clearly and organize, document, and remember information.



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