Product Technical Support Specialist III

1 week ago


New Freedom, Pennsylvania, United States Johnson Controls Full time
Job Title: Product Technical Support Specialist III

Johnson Controls is seeking a highly skilled Product Technical Support Specialist III to provide technical support to the Field Sales & Service organization for Data Center Accounts. As a key member of our team, you will be responsible for providing day-to-day technical support for key Data Center Accounts on a global basis via site visit, phone, fax, or email.

Key Responsibilities:
  • Provide technical support for key Data Center Accounts to Field Sales & Service organization on a global basis.
  • Create and maintain technical service bulletins, service letters, and updates to the Solutions Database.
  • Process warranty claims in a timely and consistent manner.
  • Drive product reliability through the Continuous Improvement Process.
Requirements:
  • Bachelor's degree in engineering or a related Technical/Scientific field.
  • Minimum of eight (8) years' of technical experience with a knowledge of HVAC&R products.
  • Ability to analyze and solve complex product system problems.
  • Proficiency in Microsoft Suite Applications.
What We Offer:
  • Competitive salary.
  • Paid vacation/holidays/sick time.
  • Comprehensive benefits package.
  • Encouraging and collaborative team environment.


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