Technical Assistance Specialist
3 weeks ago
We are seeking a Technical Assistance Specialist to join our team in Dallas, TX. As a Technical Assistance Specialist, you will be responsible for providing technical support to customers, responding to their inquiries, and resolving issues.
Job DescriptionThis is a fantastic opportunity to work in a fast-paced environment where you will be responsible for:
- Contact Center Operations: Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Customer Support: Ensure first call resolution through problems solving and effective call handling.
- Research and Documentation: Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
To be successful in this role, you will need:
- Excellent Communication Skills: Possess excellent organizational, written, and oral communication skills.
- Technical Skills: Have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows operating system.
- Reliability and Flexibility: Be highly reliable with the ability to maintain regular attendance and punctuality.
We offer a competitive salary and benefits package, including:
- Medical, Dental, and Vision Coverage.
- Paid Time-Off.
- Regular Raises.
- Advancement Opportunities.
- Casual Dress Code.
- Cash and Prize Contests.
The estimated salary for this role is $15.25-$19.25 per hour, commensurate with experience.
About MCI CareersMCI Careers is a leading provider of business process outsourcing services, helping companies deliver exceptional customer experiences. We believe in creating opportunities for growth and development, and we're committed to building a diverse and inclusive workplace culture.
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