Technical Assistance Specialist

3 weeks ago


Dallas, Texas, United States MCI Careers Full time
About the Role

We are seeking a Technical Assistance Specialist to join our team in Dallas, TX. As a Technical Assistance Specialist, you will be responsible for providing technical support to customers, responding to their inquiries, and resolving issues.

Job Description

This is a fantastic opportunity to work in a fast-paced environment where you will be responsible for:

  • Contact Center Operations: Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Customer Support: Ensure first call resolution through problems solving and effective call handling.
  • Research and Documentation: Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Possess excellent organizational, written, and oral communication skills.
  • Technical Skills: Have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows operating system.
  • Reliability and Flexibility: Be highly reliable with the ability to maintain regular attendance and punctuality.
What We Offer

We offer a competitive salary and benefits package, including:

  • Medical, Dental, and Vision Coverage.
  • Paid Time-Off.
  • Regular Raises.
  • Advancement Opportunities.
  • Casual Dress Code.
  • Cash and Prize Contests.

The estimated salary for this role is $15.25-$19.25 per hour, commensurate with experience.

About MCI Careers

MCI Careers is a leading provider of business process outsourcing services, helping companies deliver exceptional customer experiences. We believe in creating opportunities for growth and development, and we're committed to building a diverse and inclusive workplace culture.



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