Medical Office Coordinator

3 days ago


Wexford, Pennsylvania, United States LifeStance Health Full time
Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. Benefits:

  • Medical, dental, vision, AD&D, short and long-term disability, and life insurance
  • 401k retirement savings with employer match
  • Paid parental leave
  • Paid time off
  • Holiday pay
  • Employee Assistance Program

Hourly Pay: $18.75 - 19.75/hour

Location: The office is located at 11676 Perry Highway, Wexford, PA 15090

Duties/Responsibilities:Operational Excellence:
  • Create a positive work environment
  • Support in-office clinician and staff engagement activities
  • Conduct schedule prep process for all patients
  • General office duties, cleanliness, and appeal
  • Communicate with peers, clinicians, and patients
Patient Support:
  • Provide exceptional customer service
  • Manage front desk responsibilities
  • Support patients with requests via phone, email, and portal
  • Manage queues within the phone system
  • Assist patients with telehealth access and troubleshooting
Clinician Support:
  • Provide general clinician support
  • Assist clinicians with administrative questions and duties
  • Coordinate with clinicians pertaining to patient questions
  • Maintain a pleasant, secure, and motivational working environment

Required Skills/Abilities:

  • Ability to multitask and prioritize duties
  • Ability to work independently and as a team member
  • Strong communication skills
  • Proficient in using Computer Software Applications
  • Comfortable handling sensitive and confidential information

Education and Experience:

  • High School or equivalent required
  • Associates/bachelor's degree preferred
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred


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