Room Attendant Supervisor
4 days ago
This role contributes to the success of Crescent Services by creating positive experiences for every member and guest who visits the club by ensuring efficient supervision of housekeeping services and housekeeping staff to ensure guest rooms are impeccable and set up per Crescent Services standards at the time of the guest's arrival.
Responsibilities:- Maintain a productive workforce that efficiently meets the needs of the company by assisting the department manager in interview and hire efficient Room Attendants on a timely basis, adhering to legal and company recruiting and hiring requirements.
- Maintain proficient knowledge of Standard Operating Procedures, Employee Handbook, and Safety Handbook; ensure the Room Attendants are trained properly in relevant processes, policy, and procedures within these company tools.
- Assist the department manager with planning, directing, coordination, and supervising work activities of subordinates; ensuring all housekeeping services are consistently performed in a timely manner per company policy and guidelines.
- Assign rooms using the square footage spreadsheet, inspect rooms, and update room status.
- Assign room attendants their workload for the day using approved square footage spreadsheet. Evaluate and hold employees accountable for results and quality of service; provide clear performance expectations, training, coaching, and discipline in a timely manner and in accordance with company policy and legal requirements.
- Foster collaboration and ownership among staff; engage staff in planning, process improvement, strategy implementation, and as appropriate in conflict resolution, problem solving, etc.
- Assist in the development of staff and encourage professional and personal growth through goal setting, hands-on training, coaching, and mentoring towards meeting personal, department, and company needs.
- Inspect all guestrooms for cleanliness, function, and consistency on a daily basis; ensure rooms are impeccably clean and in order prior to guest check-in.
- Assist the department manager in meeting regularly with all your staff; at least once per week to review the prior week's activity and current week's business needs and ongoing projects, as well as daily shift team meetings to review needs for current shift and staff motivation.
- Conduct pre-shift meetings to review daily announcements.
- Provide back-up support with housekeeping duties as needed by performing Room Attendant duties when needed due to staff shortage or business demand.
- Clean room efficiently and timely per service standards.
- Inspect the room for damaged equipment or room repairs needed.
- Inspect the room for forgotten guest personal belongings.
- Report any unusual activity to Manager on Duty immediately.
- Minimum of three (3) years of experience in same or similar positions in the Hotel Housekeeping industry.
- High School Diploma or GED Equivalent.
- At least twenty-one (21) years of age.
- Reliable and punctual attendance.
- Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
- Bi-lingual oral, speech, and writing skills in English and Spanish or other language is an asset in this position.
- Excellent interpersonal and customer service skills.
- Computer Experience: proficient Microsoft Office programs, Outlook, and ability to learn property management system.
- Excellent verbal and written communication skills; ability to convey message clearly and compose correspondence with correct and proper grammar.
- Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.
- Capable of working effectively independently with minimal supervision.
- Strong analytical skills.
- High attention to detail and accuracy.
- Strong organizational skills.
- Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
- Ability to elicit and accept constructive feedback.
- Paid Time Off (PTO) & Holiday Pay.
- Medical, Dental, Vision, Life Insurance, and many other ancillary and life wellness benefits.
- 401(k) Plan with employer match.
- Complimentary Associate Meal per shift.
- Professional development and opportunities to grow within a well-respected company.
- Hotel Room Discounts, Associate Company Paid Parking, and more.
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