Box Office Operations Supervisor

2 weeks ago


Birmingham, Alabama, United States Birmingham Jefferson Co Full time
Job Overview

ABOUT BIRMINGHAM JEFFERSON CO

For decades, Birmingham Jefferson Co has been a leading venue for entertainment, hosting a wide range of events across multiple facilities. Located in a vibrant area, our complex includes various arenas and exhibition spaces designed to accommodate diverse audiences and events.

Position Summary
The Box Office Operations Supervisor is responsible for assisting in the management of daily box office functions, ensuring that ticket sales for events are conducted efficiently and with a focus on customer satisfaction. This role involves overseeing ticketing processes for multiple venues, ensuring that all operations align with established standards.

Key Responsibilities

  • Develop comprehensive knowledge of ticketing systems and participate in training sessions to enhance operational efficiency.
  • Assist in setting up events within the ticketing system as directed by management.
  • Work at various venues as required to support event operations.
  • Ensure timely deposits of ticket sales revenue.
  • Act as a primary liaison for promoters regarding ticketing matters, providing recommendations and support for event setups.
  • Maintain accurate records of event activities, including pricing and ticket sales.
  • Prepare and distribute ticketing information to relevant staff and stakeholders.
  • Conduct audits and maintain reports to ensure transparency and accuracy in ticket sales.
  • Supervise box office staff, providing guidance and support as needed.
  • Address customer service issues effectively, ensuring a positive experience for all attendees.
  • Perform additional duties as assigned to support the overall success of events.

Work Environment
This role may involve working in high-pressure situations, interacting with large crowds. The position is primarily indoors but may require outdoor work during events.

Physical Requirements
Job duties may involve extended periods of standing or sitting, as well as moderate physical activity such as walking and lifting up to 30 pounds. Flexibility and the ability to reach overhead are necessary.

Work Schedule
This is a full-time position with flexible hours to accommodate event schedules, including evenings, weekends, and holidays as required.

Qualifications

  • Minimum of two years of experience in a supervisory role within a box office or similar environment.
  • Strong understanding of ticketing operations and customer service principles.
  • Associate degree in a relevant field preferred.
  • Valid driver’s license.

Additional Skills

  • Proficient in basic mathematics and business communication.
  • Excellent organizational and time management abilities.
  • Strong leadership and interpersonal skills.
  • Ability to work independently and manage multiple tasks effectively.


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