Principal Customer Quality Program Manager
4 weeks ago
We are seeking a highly skilled Customer Quality Manager to join our team at Raytheon Technologies. As a key member of our Quality organization, you will be responsible for leading cross-functional teams to drive quality improvement initiatives and ensure customer satisfaction.
Key Responsibilities:
- Lead a cross-functional team to develop and implement solutions to nonconformities and quality issues raised by customers.
- Direct escape management procedures, root cause analysis, and develop recommendations for corrective action for design problems.
- Develop proactive quality initiative strategies and drive their implementation.
- Review process control documentation to ensure compliance with requirements, objectives, and/or contracts.
- Quality strategy definition and executive leadership cadence.
Requirements:
- 3+ years of Quality Assurance experience in production/manufacturing.
- 3+ years of project management experience.
- Typically requires a University Degree and a minimum 8 years prior relevant experience or an Advanced Degree in a related field and a minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
- U.S. citizenship is required.
What We Offer:
- Competitive salary range: $96,000 - $200,000.
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- Generous 401(k) plan with employer matching funds and separate employer retirement contribution.
- Employee Scholar Program, tuition reimbursement program.
- Life insurance and disability coverage.
- Optional coverages: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal.
- Ovia Health, fertility and family planning.
- Employee Assistance Plan, including up to 5 free counseling sessions.
- Incentives for a Healthy You.
- Bright Horizons, back-up child/elder care and college coach resources.
- Autism Benefit.
- Doctor on Demand, virtual doctor visits.
- Adoption Assistance.
- Teladoc Medical Experts, second opinion program.
About Us:
Raytheon Technologies is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
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