Principal Customer Quality Program Manager

4 weeks ago


Cedar Rapids, Iowa, United States Raytheon Technologies Full time
Job Title: Customer Quality Manager

We are seeking a highly skilled Customer Quality Manager to join our team at Raytheon Technologies. As a key member of our Quality organization, you will be responsible for leading cross-functional teams to drive quality improvement initiatives and ensure customer satisfaction.

Key Responsibilities:

  • Lead a cross-functional team to develop and implement solutions to nonconformities and quality issues raised by customers.
  • Direct escape management procedures, root cause analysis, and develop recommendations for corrective action for design problems.
  • Develop proactive quality initiative strategies and drive their implementation.
  • Review process control documentation to ensure compliance with requirements, objectives, and/or contracts.
  • Quality strategy definition and executive leadership cadence.

Requirements:

  • 3+ years of Quality Assurance experience in production/manufacturing.
  • 3+ years of project management experience.
  • Typically requires a University Degree and a minimum 8 years prior relevant experience or an Advanced Degree in a related field and a minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
  • U.S. citizenship is required.

What We Offer:

  • Competitive salary range: $96,000 - $200,000.
  • Medical, dental, and vision insurance.
  • Three weeks of vacation for newly hired employees.
  • Generous 401(k) plan with employer matching funds and separate employer retirement contribution.
  • Employee Scholar Program, tuition reimbursement program.
  • Life insurance and disability coverage.
  • Optional coverages: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal.
  • Ovia Health, fertility and family planning.
  • Employee Assistance Plan, including up to 5 free counseling sessions.
  • Incentives for a Healthy You.
  • Bright Horizons, back-up child/elder care and college coach resources.
  • Autism Benefit.
  • Doctor on Demand, virtual doctor visits.
  • Adoption Assistance.
  • Teladoc Medical Experts, second opinion program.

About Us:

Raytheon Technologies is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.



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