Principal Customer Quality Program Manager

4 days ago

Cedar Rapids, Iowa, United States Raytheon Technologies Full time
Job Summary:

Collins Aerospace, a Raytheon Technologies company, is seeking a highly skilled Customer Quality Manager to join our team. As a key member of our Quality organization, you will be responsible for ensuring the highest level of quality in our products and services.

Key Responsibilities:
  • Lead a cross-functional team to drive quality improvement initiatives and ensure compliance with quality standards.
  • Develop and implement solutions to nonconformities and quality issues raised by customers.
  • Direct escape management procedures, root cause analysis, and develop recommendations for corrective action for design problems.
  • Work with product design and specification to devise testing plans, methods, and equipment to assure a high level of product quality.
  • Perform escape management procedures, root cause analysis, and recommend corrective action for design problems.
  • Lead customer audits/assessments when requested.
  • Identify and manage risk in product development primarily utilizing and driving PPAP core elements.
  • Develop proactive quality initiative strategies and drive their implementation.
  • Review process control documentation to ensure compliance with requirements, objectives, and/or contracts.
  • Quality strategy definition and executive leadership cadence.

Requirements:
  • 3+ years of Quality Assurance experience in production/manufacturing.
  • 3+ years of project management experience.
  • Typically requires a University Degree and a minimum 8 years prior relevant experience or an Advanced Degree in a related field and a minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
  • U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Preferred Qualifications:
  • Background in the Aerospace industry.
  • In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools.
  • Proven ability to effectively lead a cross-functional team to drive quality improvement initiatives.
  • Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely.

About Us:
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We advance flight deck solutions, airborne communications, vision systems, sensors, and fire protection for commercial and military customers around the world. We're helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports, and military personnel connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most.

What We Offer:
Some of our competitive benefits package includes:
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Employee Scholar Program, tuition reimbursement program
  • Life insurance and disability coverage
  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
  • Ovia Health, fertility and family planning
  • Employee Assistance Plan, including up to 5 free counseling sessions
  • Incentives for a Healthy You
  • Bright Horizons, back-up child/elder care and college coach resources
  • Autism Benefit
  • Doctor on Demand, virtual doctor visits
  • Adoption Assistance
  • Teladoc Medical Experts, second opinion program
  • And more

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