Guest Experience Manager

4 days ago


Hot Springs National Park, Arkansas, United States Altitude Trampoline Park Full time
Job Title:

Guest Experience Manager

">About Our Job:">

As a Guest Experience Manager at Altitude Trampoline Park, you will be responsible for overseeing park operations and ensuring that our high standards of quality, safety, and customer satisfaction are met. This is an exciting opportunity for individuals with kitchen experience who are looking to apply their knowledge in a leadership position within a dynamic, family-friendly environment.

">Key Responsibilities:">
  • Operational Oversight: Assist in supervising daily park operations, maintaining compliance with safety protocols and achieving operational efficiency.
  • Team Leadership: Supervise and mentor team members, creating a positive, collaborative environment that encourages professional growth, accountability, and teamwork.
  • Guest Interaction: Engage with guests, addressing inquiries, and resolving issues promptly to ensure a seamless and positive experience.
  • Food Preparation and Sales: Supervise the preparation and sale of quick-service food items, ensuring that food is made to high standards of quality, hygiene, and presentation.
  • Register and Cash Handling: Supervise cash register operations, ensuring all financial transactions are accurately processed and recorded, maintaining accountability in financial handling.
  • Training and Development: Assist in the training of new team members on park policies, safety protocols, and best practices in both guest service and food handling to ensure consistent quality standards.
  • Quality Control: Oversee cleanliness and organization throughout the park and kitchen area, conducting regular checks to ensure all areas meet the park's cleanliness and safety standards.
">

**Estimated Salary:** $45,000 - $60,000 per year, depending on experience.

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We offer a competitive salary based on experience, growth and advancement opportunities, employee discounts and park perks, and a fun, fast-paced, and family-oriented work environment where teamwork and dedication are highly valued.



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