Jump and Fun Team Associate
3 weeks ago
We're seeking a highly motivated and customer-focused individual to join our team as a Jump and Fun Team Associate at Altitude Trampoline Park. In this role, you will be responsible for supervising guests on the trampoline courts, providing exceptional customer service, and maintaining a clean and organized facility.
The ideal candidate will possess excellent communication skills, be able to work effectively in a team environment, and demonstrate a strong commitment to providing exceptional guest experiences.
Key Responsibilities:
- Safety Monitoring: Supervise guests on the trampoline courts to ensure compliance with safety rules and guidelines.
- Guest Assistance: Provide outstanding customer service by engaging with guests, addressing inquiries, and resolving any issues.
- Maintaining Cleanliness: Assist in keeping the trampoline courts and surrounding areas clean and organized throughout shifts.
- Team Collaboration: Work closely with other team members to ensure smooth operations and a welcoming atmosphere.
- Adherence to Protocols: Follow instructions and protocols established by management to maintain consistency and quality in guest experiences.
- Flexibility and Adaptability: Demonstrate a readiness to adjust tasks and strategies as necessary to enhance the overall guest experience.
- Front Desk Support:
- Greet and check in guests, ensuring a warm and friendly welcome upon arrival.
- Assist guests with the check-in process, including waivers and ticketing.
- Provide information about park activities, membership options, promotions, and safety guidelines.
- Handle guest inquiries with a professional and helpful attitude, answering questions in person or over the phone.
- Maintain cleanliness and organization of the front desk area, ensuring an efficient, guest-friendly setup
Qualifications:
- Must be 16 years of age or older.
- Comfortable engaging with large groups of people to ensure a positive experience for guests.
- Ability to work a flexible schedule during park operational hours, including evenings, weekends, and holidays.
- Previous experience in a customer-facing role (in entertainment, retail, service, fitness, etc.) is ideal but not required.
- Customer service experience is considered a bonus.
- Ability to sit, stand, and move around the park for long periods.
- Capable of lifting a minimum of 20 pounds.
Compensation:
- $18.00 per hour.
Benefits:
- Opportunities for growth and advancement within the company.
- Employee discounts and perks at Altitude Trampoline Park.
- A fun and dynamic work environment.
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