Guest Experience Coordinator

4 days ago


Hot Springs National Park, Arkansas, United States Altitude Trampoline Park Full time
Guest Experience Coordinator

The Altitude Trampoline Park is seeking a dedicated and customer-focused Guest Experience Coordinator to provide exceptional service to our guests. With a background in kitchen settings and supervisory roles, you will assist in supervising daily park operations, supervise team members, and ensure guests have a memorable experience. This role requires strong leadership and interpersonal skills, effective communication, and proficiency in cash handling and register operations. As a Guest Experience Coordinator, you will play a vital role in maintaining a clean and organized park environment and ensuring quality standards are met.

Key Responsibilities:
  • Operational Oversight: Assist in supervising daily park operations, maintaining compliance with safety protocols and achieving operational efficiency.
  • Team Leadership: Supervise and mentor team members, creating a positive, collaborative environment that encourages professional growth, accountability, and teamwork.
  • Guest Interaction: Engage with guests, addressing inquiries, and resolving issues promptly to ensure a seamless and positive experience.
  • Food Preparation and Sales:
    • Supervise the preparation and sale of quick-service food items, ensuring that food is made to high standards of quality, hygiene, and presentation.
    • Handle food items according to proper food safety protocols, guaranteeing that ingredients are fresh, appropriately stored, and safe for consumption.
    • Take charge of rotating stock and organizing kitchen inventory to minimize waste and maintain food quality.
    • Conduct routine inventory checks, ordering supplies as needed and ensuring the kitchen area is fully stocked to meet demand.
  • Register and Cash Handling: Supervise cash register operations, ensuring all financial transactions are accurately processed and recorded, maintaining accountability in financial handling.
  • Training and Development: Assist in the training of new team members on park policies, safety protocols, and best practices in both guest service and food handling to ensure consistent quality standards.
  • Quality Control: Oversee cleanliness and organization throughout the park and kitchen area, conducting regular checks to ensure all areas meet the park's cleanliness and safety standards.

Salary: $40,000 - $50,000 per year, depending on experience. Benefits include competitive salary, growth and advancement opportunities, employee discounts, and a fun work environment.



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