Trampoline Park Team Member
7 days ago
Job Description:
We are seeking a highly motivated and team-oriented individual to join our team at Altitude Trampoline Park. As a Court Monitor, you will play a crucial role in maintaining a safe and enjoyable environment for all guests. This entry-level position is perfect for individuals who are comfortable engaging with large groups of people and thrive in a dynamic, family-friendly atmosphere.
Key Responsibilities:
- Safety Monitoring: Supervise guests while they are using the trampoline courts to ensure compliance with safety rules and guidelines.
- Guest Assistance: Provide outstanding customer service by engaging with guests, addressing inquiries, and resolving any issues to enhance their overall experience.
- Maintaining Cleanliness: Assist in keeping the trampoline courts and surrounding areas clean and organized throughout shifts.
- Team Collaboration: Work closely with other team members to ensure smooth operations and a welcoming atmosphere.
- Adherence to Protocols: Follow instructions and protocols established by management to maintain consistency and quality in guest experiences.
- Flexibility and Adaptability: Demonstrate a readiness to adjust tasks and strategies as necessary to enhance the overall guest experience.
- Front Desk Support:
- Greet and Check In Guests: Greet and check in guests, ensuring a warm and friendly welcome upon arrival.
- Assist with Check-In Process: Assist guests with the check-in process, including waivers and ticketing.
- Provide Information: Provide information about park activities, membership options, promotions, and safety guidelines.
- Handle Guest Inquiries: Handle guest inquiries with a professional and helpful attitude, answering questions in person or over the phone.
- Maintain Front Desk Area: Maintain cleanliness and organization of the front desk area, ensuring an efficient, guest-friendly setup.
Qualifications:
- Age Requirement: Must be 16 years of age or older.
- Communication Skills: Comfortable engaging with large groups of people to ensure a positive experience for guests.
- Scheduling: Ability to work a flexible schedule during park operational hours, including evenings, weekends, and holidays.
- Previous Experience: Previous experience in a customer-facing role (in entertainment, retail, service, fitness, etc.) is ideal but not required.
- Customer Service Experience: Customer service experience is considered a bonus.
- Physical Demands: Ability to sit, stand, and move around the park for long periods.
- Lifting Ability: Capable of lifting a minimum of 20 pounds.
Compensation and Benefits:
- Hourly Wage: $18.00 per hour.
- Opportunities for Growth: Opportunities for growth and advancement within the company.
- Employee Discounts: Employee discounts and perks at Altitude Trampoline Park.
- Dynamic Work Environment: A fun and dynamic work environment.
Altitude Trampoline Park is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.
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