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IT Support Specialist

2 months ago

Seattle, Washington, United States Charlie's Produce Full time
About the Role

We are seeking a skilled IT Help Desk Technician to join our team at Charlie's Produce. As a key member of our IT department, you will provide technical assistance and support to our internal customers, ensuring they have the tools and resources they need to succeed.

Responsibilities
  • Provide advanced troubleshooting and technical support for hardware, software, and network-related issues
  • Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
  • Perform remote and physical troubleshooting through diagnostic techniques and with asking pertinent questions
  • Determine the best solutions based on the issue and walk the internal customer through the problem-solving process
  • Escalate any unresolved issues to the correct team member as necessary
Requirements
  • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience
  • Working knowledge of Office 365 products and how to resolve issues
  • Good understanding of computer systems, mobile devices, and Windows OS
  • Experience with hardware installs and ability to diagnose and resolve basic to high-level technical issues
  • Excellent communication skills, both written and verbal
What We Offer

At Charlie's Produce, we offer a competitive salary, medical, dental, and vision benefits, ESOP (profit sharing), and 401(k) matching. We also provide paid vacations, paid holidays, pre-tax commuter benefits, and onsite parking. Additionally, we offer 100% prepaid college tuition for employees and their dependents, as well as an employee assistance program (EAP).

We are an equal opportunity employer and participate in E-Verify. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.