Customer Service Representative
7 days ago
About the Role
Southern Illinois Healthcare is seeking a skilled Switchboard Operator to join our team. As a Switchboard Operator, you will play a critical role in ensuring the smooth operation of our communication systems.
Key Responsibilities
- Communication and Routing
- Answer and relay calls in a timely and professional manner
- Screen and direct calls to the appropriate department or individual
- Record Keeping
- Maintain accurate and up-to-date records of calls, messages, and other communication
- Process Improvement
- Identify opportunities for process improvement and implement changes to enhance communication efficiency
Requirements
- Education
- High School diploma or equivalent required
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of communication systems
About Southern Illinois Healthcare
Southern Illinois Healthcare is a non-profit healthcare system dedicated to providing high-quality patient care and excellent service to our community. We are committed to creating a positive and inclusive work environment that values diversity and promotes employee growth and development.
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