Customer Service Representative

7 days ago


Carbondale, Illinois, United States Southern Illinois Healthcare Full time

About the Role

Southern Illinois Healthcare is seeking a skilled Switchboard Operator to join our team. As a Switchboard Operator, you will play a critical role in ensuring the smooth operation of our communication systems.

Key Responsibilities

  • Communication and Routing
    • Answer and relay calls in a timely and professional manner
    • Screen and direct calls to the appropriate department or individual
  • Record Keeping
    • Maintain accurate and up-to-date records of calls, messages, and other communication
  • Process Improvement
    • Identify opportunities for process improvement and implement changes to enhance communication efficiency

Requirements

  • Education
    • High School diploma or equivalent required
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Basic computer skills and knowledge of communication systems

About Southern Illinois Healthcare

Southern Illinois Healthcare is a non-profit healthcare system dedicated to providing high-quality patient care and excellent service to our community. We are committed to creating a positive and inclusive work environment that values diversity and promotes employee growth and development.



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