Insurance Customer Service Representative

1 day ago


Cincinnati, Ohio, United States Alison Taylor - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.

Key Responsibilities
  • Engage with customers to provide friendly and efficient assistance with policy inquiries, updates, and claims.
  • Utilize digital tools and platforms to connect with a younger demographic and provide personalized support.
  • Collaborate with a dynamic team to ensure timely and effective issue resolution.
  • Proactively identify opportunities to enhance customer satisfaction and provide solutions to meet their needs.
Requirements
  • Excellent communication skills, both written and verbal.
  • Tech-savvy with a familiarity with digital communication tools.
  • Customer-oriented mindset with a strong desire to exceed expectations.
  • Ability to adapt to a fast-paced, evolving work environment.
  • Previous customer service experience is a plus, but not required.
What We Offer
  • Competitive base salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • Fun and inclusive work environment with team-building events.
  • Emphasis on work-life balance.
About Our Agency

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance. Our office is located in the Eastgate Area in Cincinnati, and we are proud to be a part of the State Farm network.



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