RN Clinical Patient Experience Educator

2 weeks ago

Battle Creek, Michigan, United States AdventHealth Full time
Job Title: RN Clinical Patient Experience Educator

Join AdventHealth as a RN Clinical Patient Experience Educator and contribute to the delivery of exceptional patient care. As a key member of our team, you will play a vital role in ensuring that our patients receive the highest level of care and service.

About the Role:

The RN Clinical Patient Experience Educator assumes the role of a professional educator, consultant, and resource person for staff and management. This individual has knowledge of current theoretical approaches to the delivery of patient care and the ability to examine and apply relevant concepts.

Responsibilities:
  • Assists with assessment of educational needs in clinical areas
  • Researches literature and facility policy to align educational efforts with organizational goals and evidence-based practice guidelines
  • Develops and delivers educational content aligning with the Education Department and organization's goals and initiatives
  • Facilitates scheduled educational activities/inservices and provides just-in-time training on the patient care units as opportunities arise
  • Maintains accurate and organized records of learning activities
  • Assists Education Manager in ongoing development of overall education plan and specific initiatives for the organization
  • Assists Nurse Leaders with Nurse Leader Visits as needed in the Inpatient, ED, and Surgery settings
  • Serves as a problem-solver to ensure patients' and guests' needs are appropriately addressed and/or assists in facilitating communication to the correct individual who can address their expressed concerns
  • Provides immediate service recovery using the ACT Recovery Model as needed under the guidance of the Supervisor. Communicates these instances to the Supervisor and follows up with Risk Management as needed.
  • Reports complaints, grievances, and events out of the ordinary in the Origami application
  • Identifies opportunities to improve the patient and their families' experience with the Organization, aimed at preventing events that have a negative impact on patient care
  • Assists in education/trainings and patient experience initiatives identified in the Patient Experience Peer Review Committee under the direction of Supervisor
  • Assists in compiling/disseminating Patient Experience data from Press Ganey for staff and physicians
  • Exemplifies the spirit and mission of AdventHealth
Requirements:
  • Associate's degree in Nursing
  • Equivalent of 3-5 years full-time hospital-based nursing (direct patient care)
  • Experience with conflict resolution and the art of apology
  • Professional licensure of Registered Nurse in state of Georgia
  • BLS certification
Preferred Qualifications:
  • Bachelor's Degree in Nursing
  • Patient care experience in a variety of clinical specialties in the hospital setting
  • Critical Care Nursing/Emergency experience
  • Instructional or related experience delivering educational content to adults
  • Additional studies in healthcare administration, marketing, and communications or equivalent experience in customer service
About AdventHealth:

AdventHealth is a place where you can thrive professionally and grow spiritually, by Extending the Healing Ministry of Christ. We value our employees and offer a range of benefits, including benefits from day one, paid days off, student loan repayment program, career development, and whole person wellbeing resources.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age, or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits, and other terms and conditions of employment.

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