Patient Advocate

4 days ago


Battle Creek, Michigan, United States Acadia Healthcare Full time
{"title": "Patient Advocate", "description": "Join Our Team as a Patient Advocate

Bronson offers a competitive compensation package and a range of benefits to support your well-being and career growth:

  • Three Medical Plan Levels, Dental and Vision Insurance
  • HSA with a Company Contribution
  • FSA Dependent Care Flexible Spending Account
  • Basic Life/AD&D and Supplemental Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401k with a Company Match
  • EAP (Employee Assistance Program)
  • Employee Discount Program
  • Vacation, Sick Time, Personal Days, and 8 Paid Holidays
  • Tuition Reimbursement
  • Access to continuing education credits at no cost to you
  • Paid training and professional development
Key Responsibilities:
  • Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager, and communicating the resolution to the complainant.
  • Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
  • Identify process deficiencies that result in possible threats to patient rights or patient safety.
  • Maintain the complaint and grievance logs up to date.
  • Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
  • May participate in new hire orientation on educating staff on patient safety and advocacy.
  • Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
Requirements:
  • High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.
  • Experience in customer service or risk management preferred.
  • Experience with behavioral health patients preferred.
Certifications:
  • CPR and de-escalation/restraint certification required (training available upon hire and offered by Bronson as part of orientation).
", "lang_code": "en"}
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