Patient Advocate
4 days ago
Bronson offers a competitive compensation package and a range of benefits to support your well-being and career growth:
- Three Medical Plan Levels, Dental and Vision Insurance
- HSA with a Company Contribution
- FSA Dependent Care Flexible Spending Account
- Basic Life/AD&D and Supplemental Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401k with a Company Match
- EAP (Employee Assistance Program)
- Employee Discount Program
- Vacation, Sick Time, Personal Days, and 8 Paid Holidays
- Tuition Reimbursement
- Access to continuing education credits at no cost to you
- Paid training and professional development
- Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager, and communicating the resolution to the complainant.
- Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
- Identify process deficiencies that result in possible threats to patient rights or patient safety.
- Maintain the complaint and grievance logs up to date.
- Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
- May participate in new hire orientation on educating staff on patient safety and advocacy.
- Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
- High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.
- Experience in customer service or risk management preferred.
- Experience with behavioral health patients preferred.
- CPR and de-escalation/restraint certification required (training available upon hire and offered by Bronson as part of orientation).
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