Patient Access Services ER Specialist

2 days ago


Dallas, Texas, United States Parkland Health and Hospital System (PHHS) Full time
Job Title: Patient Access Services ER Specialist

Are you passionate about delivering exceptional patient care and experience? Do you have a strong background in healthcare administration and customer service? We are seeking a highly skilled Patient Access Services ER Specialist to join our team at Parkland Health and Hospital System (PHHS).

Job Summary:

The Patient Access Services ER Specialist is responsible for ensuring seamless patient registration and financial clearance processes in the Emergency Room and Urgent Care settings. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Obtain and verify accurate demographic, financial, and insurance information from patients and their families.
  • Review patient accounts for financial status and identify non-funded and/or under-funded patients.
  • Initiate preliminary financial counseling screening and collect copayment as identified.
  • Educate patients about financial liabilities and employ proper, compliant patient liability collection techniques.
  • Clearly document actions taken in account notes to ensure information is available and understandable for other departments to review.
Requirements:
  • High School diploma/GED required; Associate degree preferred.
  • Minimum of 2 years experience within a hospital or clinical environment, an insurance company, managed care organization, or other financial service setting.
  • Working knowledge of patient access, financial counseling, and customer service functions in both acute and non-acute settings.
  • Ability to work multiple computer systems and software applications.
Preferred Qualifications:
  • Certified Healthcare Access Associate (CHAA) or Certified Patient Account Technician (CPAT) certification.
  • Working knowledge of medical terminology and insurance terminology.
  • Bilingual skills preferred.

Parkland Health and Hospital System is an equal opportunity employer and prohibits discrimination based on age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.



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