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Customer Service Agent for Airlines

2 months ago

Corpus Christi, Texas, United States ABM Full time

Job Summary

The Airline Passenger Assistant role at ABM is a customer-facing position that requires excellent interpersonal skills and a commitment to providing exceptional service to passengers with disabilities and those who require wheelchair assistance.

Key Responsibilities

  • Safely transport passengers from gate to gate, curb to curb, or gate to curb, dependent upon whether they are in-terminal plane transfers, originating passengers, or destination-arriving passengers.
  • Assist passengers at baggage claim as necessary.
  • Coordinate with dispatcher for assignments (dependent on airport).
  • Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft.
  • Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger.

Requirements and Qualifications

  • At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.).
  • Interact with passengers in a positive interpersonal way.
  • Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights).
  • Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.

Benefits

As an employee of ABM, you will have access to a comprehensive benefits package, including health benefits, retirement and financial benefits, and fringe benefits. These may include medical, dental, and vision coverage, a 401(k) employee savings plan, and employee stock purchase plan, among others.