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Customer Service Representative

1 month ago

Corpus Christi, Texas, United States Service Corporation International Full time

At Service Corporation International, we celebrate lives and our associates. We're looking for a skilled Customer Service Representative to join our team.

This role is perfect for someone who enjoys working in a fast-paced environment and providing exceptional customer service.

As a Customer Service Representative, you will be the first point of contact for our clients and visitors. You will be responsible for greeting, welcoming, and directing them to the appropriate staff members.

Key Responsibilities:

  • Greet guests and visitors, offering assistance when entering the building
  • Notify staff members when appointments arrive and escort guests to the appropriate room
  • Answer routine questions associated with services, products, location directions, etc.
  • Immediately notify and involve management with customer service and security issues
  • Receive deceased belongings from family and follow chain of custody procedures
  • Answer, screen, and route incoming calls to appropriate staff members
  • Maintain a comfortable environment for clients, providing beverages and other amenities as needed
  • Maintain the guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
  • Receive incoming mail and packages
  • Maintain organized and current electronic and paper files and records
  • Perform light typing, proofreading, data entry, or printing
Requirements:

Education:
  • High School Diploma or equivalent
Experience:
  • Six months general office, receptionist, or administrative support experience preferred
  • Proficient at operating telephones, fax, copier
Knowledge, Skills, and Abilities:
  • Working knowledge of MS Office Suite
  • Clear and professional speaking voice and tone
  • Professional interpersonal skills to handle sensitive and confidential situations
  • Position continually requires demonstrated poise, tact, and diplomacy
  • Ability to work a schedule including Saturday and/or Sunday and beyond standard business hours